Job Details

1st andamp; 2nd Line Support Engineer (with Field Engineering) | Liverpool | Up to andpound;32K andamp; Benefits
Be the face of high-quality IT support in a fast-growing MSP.

Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same andmdash; and where your skills actually matter?

If youandrsquo;re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.

Whatandrsquo;s on Offer?

• Competitive salary (andpound;27k - andpound;32k) tailored to your experience
• Clear pathway toward 3rd Line, field engineering, or specialist roles
• 22 days holiday + bank holidays
• Pension scheme
• Company vehicle or travel allowance
• Dedicated training budget + certification support
• A supportive team that wants you to succeed

Key Responsibilities of the 1st andamp; 2nd Line Support Engineer:

As our new First andamp; Second Line Support Engineer, youandrsquo;ll be on the front line of keeping our clients happy, productive, and secure. Youandrsquo;ll handle a mix of remote support, troubleshooting, and field engineering andmdash; making you a key player in our service delivery team.

First andamp; Second Line Support

• Be the first point of contact for incoming tickets and requests
• Fix issues across desktops, laptops, printers, mobiles, and other hardware
• Support users across Microsoft 365, Windows 10/11, and Active Directory
• Troubleshoot basic networking, VPN, and Wi-Fi issues
• Escalate complex cases clearly to 3rd Line teams

Field Engineering andamp; On-Site Work

• Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls)
• Carry out infrastructure checks, cabling reviews, and environment audits
• Deliver and set up new hardware for users
• Assist with office moves, hardware refreshes, and mini-migrations

Monitoring andamp; Maintenance

• Keep an eye on client systems and react to alerts
• Perform routine patching, updates, and health checks
• Validate backups and help with restores

Client Experience andamp; Teamwork

• Communicate clearly with users at all levels (without the jargon!)
• Own your ticket queue and keep clients in the loop
• Spot recurring issues and suggest smarter ways of working

Skills andamp; Experience:

• 1andndash;4 years in IT support (ideally MSP or multi-site)
• Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android)
• A full UK driving licence
• Strong communication, problem-solving, and customer service skills
• Curiosity and a hunger to learn
• Confidence working face-to-face with clients

Why Join Us?

Youandrsquo;ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. Weandrsquo;re a friendly, growing MSP that puts people first andmdash; giving you space to develop, try new things, and build a long-term IT career.

If you love solving problems, enjoy variety, and want to join a team where your contribution really countsandhellip;

Apply today. Letandrsquo;s grow your career together.