Job Details

Account Manager

Apply Now
Job Description

About Us

The Printed Cup Company is one of the UKandrsquo;s longest-standing food packaging manufacturers and proudly one of theandnbsp;fastest printed cup companies in the UK.

We specialise in the manufacture ofandnbsp;printed paper cups and printed plastic cups, supplying coffee shops, distributors, marketing agencies, events companies and businesses across the UK and internationally.

From our production facility and modern offices inandnbsp;Clitheroe, we design and manufacture high-quality branded cups includingandnbsp;double wall hot cups, single wall cups and PET cold drink cups.

As our business continues to grow, we are looking to recruit anandnbsp;Account Managerandnbsp;to support and develop our growing client base.

The Role

The Account Manager will play a key role in supporting our customers and ensuring a smooth experience fromandnbsp;initial order through to production and delivery.

This role will involve managing existing customer relationships, supporting new enquiries, and coordinating with internal departments includingandnbsp;design, production and logistics.

You will help ensure that customers receive excellent service while maintaining clear communication aroundandnbsp;lead times, artwork approval, order processing and delivery schedules.

Key Responsibilities

  • Managing and supporting a portfolio of customer accounts

  • Assisting clients with placing orders and managing repeat orders

  • Communicating production lead times and managing customer expectations

  • Liaising with theandnbsp;design teamandnbsp;to coordinate artwork setup and approvals

  • Working with theandnbsp;production and logistics teamsandnbsp;to plan shipments and deliveries

  • Supporting clients with payment processes and order confirmations

  • Maintaining accurate records within the company CRM / systems

  • Building strong relationships with customers through excellent communication

  • Identifying opportunities to develop and grow customer accounts

  • Supporting the development of aandnbsp;database of new potential customers

Products You Will Be Supporting

The role involves supporting clients across our full product range, including:

  • Double wall hot drink cups

  • Single wall paper cups

  • PET cold drink cups

  • Festival and event cups

  • Bespoke branded packaging solutions

Skills andamp; Experience

We are looking for someone who is:

  • Organised with strong attention to detail

  • Confident communicating with clients via phone and email

  • Customer-focused with a positive and professional approach

  • Able to manage multiple tasks and deadlines

  • Comfortable working in a fast-paced manufacturing environment

  • Experience inandnbsp;account management, customer service or sales supportandnbsp;is beneficial but not essential

Working Environment

  • Office-based role located inandnbsp;Clitheroe, Lancashire

  • Modern offices attached to ourandnbsp;warehouse and manufacturing facility

  • Opportunity to work closely with production, design and management teams

Why Join The Printed Cup Company?

  • Be part of aandnbsp;growing UK manufacturer

  • Work with a wide range of businesses fromandnbsp;independent coffee shops to major brands

  • Support the delivery of high-qualityandnbsp;custom printed packaging

  • Join a friendly, ambitious and fast-moving team


Apply Now