Job Details

Aftersales Customer Support Specialist

Franchised Motor Dealership - Salisbury

Our client, an independently owned, well-established main dealer are looking to recruit an Aftersales Customer Support Specialist.

The role of Aftersales Customer Support Specialist is to deal with, and process, all incoming leads and queries relating to the service and repair of customers vehicles, both via telephone, website and other digital formats.

You will be expected to process and manage outbound marketing activity to existing customers and identify and responding to their needs, using exceptional customer service and communication skills.

You will also be expected to upsell retention products through the use of professional sales techniques and to ensure the best experience for the customer.

You will have exceptional customer service and communication skills and have previous experience in a customer focused environment, preferably within a high-end brand. You will have a confident telephone manner and be able to work as part of a team and prioritise workloading.

Automotive experience is preferable but not essential as full training will be provided.

Monday to Friday 8.30am to 5pm

-24,800 basic - -31,600 OTE

This role could be part-time or full-time and can be discussed further.

Friendly, supportive team and excellent benefits package.

30 Days Annual Leave (including Bank Holidays)

Extra Holiday to celebrate your Birthday

Contributory Pension Scheme

Free Eyecare Vouchers

Life Assurance (3x your base salary)

Mental Health Support: 24/7 helpline access

Online Rewards Platform: Discounts at multiple retailers

Service Recognition: Celebrate your milestones (5, 10, 15, 20, 25 years)

Cycle to Work Scheme

Colleague Referral Fee: -500

Staff Discounts: On parts, servicing, MOT tests, vehicles, and motorcycles

Brand Training: Enhance your development with specific training

Career Progression: Ongoing support, coaching, and training

Interested? Apply in confidence today!

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission