Job Details

B2B, Sales Operations Coordinator
Location: Hoddesdon Salary: andpound;34,000-andpound;38,000 Contract: Full-time, Permanent Hours: 40 hours per week, Monday-Friday
Smart10 is proud to be partnering with a market-leading product-led business in the sports industry. As demand grows our client is strengthening their Sales Operations team to ensure a consistent, reliable and accessible customer experience.
The Opportunity
We are looking for an experienced B2B, Sales Operations Coordinator to manage the operational flow of our clients B2B order-to-despatch process.
This role sits at the centre of their commercial operations, coordinating trade and wholesale orders from order receipt through to shipment and invoicing support. You will work closely with Sales, Warehouse, Operations and Finance, ensuring orders move smoothly through the system while maintaining clear communication with customers.
This role suits someone who is both process-driven and customer-aware, capable of managing complex orders while continuously improving how the team operates.
Key Responsibilities
andmiddot; Manage trade and wholesale order intake, validation and entry into Microsoft Business Central
andmiddot; Confirm pricing, discounts, stock allocations and lead times
andmiddot; Manage backorders and product substitutions where required
andmiddot; Track order progress from entry through to despatch
andmiddot; Provide proactive updates including order confirmations, stock availability and delivery tracking
andmiddot; Support Sales and Relationship Managers with priority accounts, launches and promotions
andmiddot; Assist with onboarding new accounts and maintaining accurate customer data
andmiddot; Book freight and courier shipments and manage carrier portals
andmiddot; Ensure shipments are correctly documented and tracked
andmiddot; Issue customer statements when required
andmiddot; Liaise with Finance regarding account queries, payments and account holds
Essential Skills andamp; Experience
andmiddot; Proven experience in B2B sales operations, trade sales support or wholesale customer service
andmiddot; Strong order management experience handling complex or high-volume orders
andmiddot; Process-focused mindset with the ability to follow and improve procedures
andmiddot; Excellent communication and stakeholder management skills
andmiddot; Strong IT skills including Excel, Outlook and system portals
Desirable Experience (Training Provided)
andmiddot; Experience with Microsoft Business Central or another ERP system
andmiddot; Knowledge of export shipping processes or documentation (Incoterms, commercial invoices, HS codes)
Benefits
andmiddot; Competitive salary
andmiddot; Company pension
andmiddot; Cycle to Work scheme
andmiddot; Company events and casual dress environment
andmiddot; Free on-site parking
andmiddot; Learning and development opportunities with career progression
If you enjoy owning the end-to-end delivery of trade and wholesale orders and improving operational processes along the way, we'd love to hear from you.
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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