Billing Administrator
Job Description
andpound;30,000 - andpound;36,000 DOE
Billing Administrator Location: Stamford Hill Hours: Fully office-based role
Monday - Thursday: 9:30am - 6:00pm
Friday: Early finish
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Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team.
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The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services.
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Key Responsibilities
Preferred Skills andamp; Experience
Benefits
Billing Administrator Location: Stamford Hill Hours: Fully office-based role
Monday - Thursday: 9:30am - 6:00pm
Friday: Early finish
andnbsp;
Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team.
andnbsp;
The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services.
andnbsp;
Key Responsibilities
- Billing andamp; Data Administration
- Monthly billing administration for B2B and B2C customers
- Dealing with customer billing queries over the phone and resolving
- Add and organise data within the billing system
- Monitor and report billing data using internal systems
- Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity
- Import, match and verify data from multiple sources
- Customer Communications
- Generate and send end-of-contract letters to customers
- Handle customer and internal queries via email and telephone professionally
- Produce and dispatch billing and account-related correspondence
- Systems andamp; Reporting
- Work with the Abillity billing platform
- Produce internal reports and compile team data for review
- Support the transition from manual to system-led billing processes
- Team Support
- Work closely within a collaborative team environment
- Support colleagues with ad hoc administrative and operational tasks
- Participate in cross-functional communication across the business
Preferred Skills andamp; Experience
- Confident Excel skills including formulas and pivot tables
- Previous billing administration or data-driven administration experience
- Strong attention to detail and organisational skills
- Professional and confident telephone manner
- Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous
Benefits
- 28 days holiday
- Private healthcare
- Discretionary yearly bonus
- KPI bonus scheme
- Discounted rewards scheme
- Early finish on Fridays