Client Operations Change and Improvement Lead
Job Description
We are working with a leading international technology services organisation seeking aandnbsp;Client Operations Change andamp; Improvement Leadandnbsp;to drive operational transformation across their EMEA business.
andnbsp;andnbsp;
This is a key role focused on delivering impactful change initiatives across client operations, ensuring new processes, systems and ways of working are successfully embedded across the organisation.
The successful candidate will play a central role in aligning operational improvements with wider business strategy, enabling teams to adopt new approaches and ensuring measurable outcomes are achieved.
andnbsp;andnbsp;
The Role
You will lead and deliver business change initiatives across multiple operational teams, working closely with senior stakeholders to ensure successful adoption and long-term sustainability of change programmes.
andnbsp;andnbsp;
Key responsibilities include:
Key experience includes:
If you are an experiencedandnbsp;Change Manager, Transformation Lead, or Operational Improvement professionalandnbsp;looking to make a real impact within a global organisation, we would love to hear from you.
andnbsp;andnbsp;
This is a key role focused on delivering impactful change initiatives across client operations, ensuring new processes, systems and ways of working are successfully embedded across the organisation.
The successful candidate will play a central role in aligning operational improvements with wider business strategy, enabling teams to adopt new approaches and ensuring measurable outcomes are achieved.
andnbsp;andnbsp;
The Role
You will lead and deliver business change initiatives across multiple operational teams, working closely with senior stakeholders to ensure successful adoption and long-term sustainability of change programmes.
andnbsp;andnbsp;
Key responsibilities include:
- Leading end-to-end change management activities for complex operational transformation initiatives
- Developing and executing structured change strategies and adoption plans
- Partnering with project teams and senior stakeholders to drive successful change outcomes
- Supporting teams through organisational change by delivering clear communication, training and engagement strategies
- Embedding agile ways of working and supporting delivery teams using frameworks such as Scrum or Kanban
- Measuring change adoption and success through defined KPIs and metrics
- Identifying opportunities for operational improvement and workflow optimisation
- Coaching internal teams and stakeholders on change management best practice
- Ensuring initiatives align with broader strategic, operational and commercial objectives
Key experience includes:
- Proven experience deliveringandnbsp;business or operational change programmes
- Experience applyingandnbsp;structured change methodologies such as ADKAR / Prosci
- Exposure toandnbsp;Agile delivery frameworks (Scrum / Kanban)
- Experience working with tools such asandnbsp;Jira
- Strong stakeholder management and communication skills across multiple business levels
- Ability to translate strategic goals into practical operational improvements
- Experience driving adoption of new processes, systems or ways of working
- Strong analytical and problem-solving skills
- Opportunity to influenceandnbsp;large-scale operational transformation
- Work within aandnbsp;global, fast-growing technology environment
- High level ofandnbsp;autonomy and visibility across the business
- Hybrid working with collaboration across UK and EMEA teams
- Hybrid working model (3 days per week in office)
- UK based with occasional EMEA travel (Must be able to get to London/Manchester/Sheffield sites)
- Competitive salary and benefits package
If you are an experiencedandnbsp;Change Manager, Transformation Lead, or Operational Improvement professionalandnbsp;looking to make a real impact within a global organisation, we would love to hear from you.