Job Details

Location: Birmingham (Modern Hybrid: 3 days office / 2 remote)
Salary: andpound;30,000 per annum
Reporting to: Operations Manager

Following four major contract wins Attega are Recruiting on behalf of our rapidly growing client who is seeking a high-energy Client Service Coordinator to join the Birmingham hub. This isn't just a helpdesk role; you will be the operational "nerve center" for our business, supporting a rapidly expanding portfolio of 13 core sites and 700+ background assets.

As the primary link between our 120+ field engineers and our key clients, you will play a critical role in ensuring we deliver "quality without compromise."

• Contract Support: Act as the dedicated point of contact for prestigious client accounts, building long-term relationships through proactive communication.
• Operational Dispatch: Manage and coordinate reactive maintenance calls, ensuring engineers are dispatched efficiently to meet strict SLAs.
• PPM Administration: Oversee the scheduling of Planned Preventative Maintenance (PPM) across a diverse estate, including retail, healthcare, and commercial sectors.
• Tech Integration: Utilize our advanced CAFM platforms and AI-driven tools to track asset history, compliance, and job completion.
• Reporting: Assist the management team in factoring data into costing and providing clients with transparent updates on their estate performance.

• Career Growth: We are scaling fastandmdash;we promote from within and offer a clear path into Contract Management.
• Work-Life Balance: 22 Days Holiday + Bank + Your Birthday Off + Hybrid working flexibility.
• Loyalty Bonus: Annual leave increases for every year of service.
• Modern Environment: Work from our central Birmingham office with a collaborative, "people-first" culture.

• Experience: Previous experience in a Maintenance Helpdesk, Facilities Coordination, or Contract Support role.
• Communication: Exceptional phone manner and the ability to manage stakeholder expectations under pressure.
• Tech-Savvy: Comfortable using CAFM systems and Microsoft Office (Excel).
• Mindset: A "can-do" attitudeandmdash;you thrive in a fast-paced environment where no two days are the same.