Job Details

Customer Experience Managerandnbsp;

• Basic Salary andpound;45,000andnbsp;
• 34 Days Holiday (Inclusive of Public Holidays)
• Pension
• Healthcare
• Life Insurance

The Role -andnbsp;Customer Experience Managerandnbsp;

Following continued growth this market-leading organisation now seeks to recruit a Customer Experience Manager. Responsibilities include:

• Ensuring that every customer interaction reflects the commitment to service excellence
• Driving exceptional customer satisfaction and loyalty
• Managing customer complaints
• Monitoring key customer metrics, leveraging data analytics and implementing improvements

Your Background -andnbsp;Customer Experience Managerandnbsp;

To be considered for this role you should be able to demonstrate:

• Degree in Business, Marketing, Data Analytics or similar
• Experience in customer experience management, service operations or similar
• Strong analytical skills with proficiency in data visualisation tools
• Familiarity with customer feedback platforms and CRM systems andndash; SalesForce

The Company -andnbsp;Customer Experience Managerandnbsp;

• Medical instrument and device manufacturer
• Established over 60 years
• Extensive product range and global presence in over 35 countries
• Global business with an inclusive and caring culture

This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.