Customer Liaison Officer
Job Description
About the Role:
We are seeking a proactive and customer-focused Customer-Liaison Officer-to provide vital support to our tenants and internal teams. In this role, you will act as the first point of contact for tenants, contractors, and colleagues, and play a key role in maintaining safe, welcoming, and well-maintained homes.
Key Responsibilities of a-Customer Liaison Oficer:
We are seeking a proactive and customer-focused Customer-Liaison Officer-to provide vital support to our tenants and internal teams. In this role, you will act as the first point of contact for tenants, contractors, and colleagues, and play a key role in maintaining safe, welcoming, and well-maintained homes.
Key Responsibilities of a-Customer Liaison Oficer:
- Support customers and internal teams to gain access for improvement works.
- Take ownership and responsibility for delivering consistently high standards of service within your team and across the business.
- Remain positive, solution-focused, and committed to the social value derived from delivering exceptional services to tenants and colleagues.
- Work collaboratively across teams to develop and deliver communications that keep customers informed and safe in their homes.
- Manage complaints and identify resolutions, working with customers and contractors, and implement lessons learned for continuous service improvement.
- Maintain accurate records and data entry to support operational compliance and reporting requirements.
- Experience in a customer-facing role with strong face-to-face and telephone skills.
- Own a vehicle and be willing to travel daily across Birmingham, Coventry, and Worcester.
- Data entry skills and accuracy.
- Experience in social housing and knowledge of compliance/building safety is desirable but not essential.
- Ability to work independently and manage your own schedule while balancing multiple priorities.
- Strong organisational and time management skills to ensure inspections, works, and communications are completed on schedule.
- Awareness of safeguarding responsibilities and the ability to identify and escalate concerns appropriately.
- Confidence in engaging with a diverse range of tenants, contractors, and stakeholders.
- Work in a forward-thinking organisation that values creativity and fresh ideas.
- Opportunities for continuous learning, career development, and skills enhancement.
- Join a team of dedicated professionals who support and inspire each other every day.
- Competitive hourly rate of -2226 per hour
- Minimum 6 month contract