Job Details

Customer Service Administrator - Temp to Perm

Aldershot, Hampshire

-12.71 per hour | Office-Based | Immediate Start

Hours:

Monday to Thursday: 08:30 - 17:30

Friday: 08:30 - 17:00

Benefits:

• Growing company with long-term opportunities
• Hugely supportive working culture
• Training and development opportunities
• Workplace pension
• 28 days holiday (including bank holidays)

We're currently working with a well-established, family-owned business based in Aldershot who are looking to recruit a Customer Service Administrator on a temp to perm basis.

This is a busy and varied role, ideal for someone who is highly organised, enjoys working in a fast-paced environment, and takes pride in delivering excellent customer service.

The Role

• Building strong relationships with customers and providing a high level of service.
• Handling a high volume of calls and emails.
• Processing orders from quote through to delivery.
• Raising and managing orders on internal systems.
• Preparing and checking order confirmations.
• Progressing quotes, approvals, and orders.
• Liaising with internal teams including production and dispatch.
• Managing customer queries in a timely and professional manner.
• Escalating any issues or complaints where required.

What they are looking for:-

• Previous experience within a customer service or administrative role (1-3 years)
• Strong communication skills, both written and verbal
• Confident working with numbers and processing orders
• Highly organised with the ability to meet deadlines
• A positive, proactive attitude with a strong work ethic
• Excellent attention to detail
• Comfortable working in a fast-paced, changing environment
• Strong team player with a customer-focused approach
• Must be able to commute to Aldershot (within -45 minutes)

INDCAM