Job Details

CUSTOMER SERVICE ADVISOR

TEMPORARY ONGOING

MONDAY TO FRIDAY 8:30AM TILL 5:00PM

andpound;13.10 PER HOUR

NG15 andndash; NOTTINGHAM

LOOKING FOR SOMEONE TO START MONDAY 3RD MARCH - WOULD HAVE TO WORK BOTH SATURDAY 14TH andamp; SUNDAY 15TH MARCHandnbsp;andnbsp;andnbsp;andnbsp;andnbsp;

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Our client here at Elizabeth Michael is currently seeking an experienced temporary to permanent customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers.

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Main responsibilities:

• Manage and download, Check and input web orders throughout the day
• Respond to enquiry emails
• Respond to complaint emails
• Respond to complaint/query messages on chat
• Assisting with overflow of calls as directed
• To ensure a consistently high level of service is provided by;
• Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently

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Experience:

• Computer literate to a competent level (MS office, including a good understanding the Excel and Word)
• Competent in the use of email and internet
• Incoming telephone order taking and customer service experience
• Experience of dealing with the public

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EMA25andnbsp;