Job Details

JOB TITLE: Customer Service Team Leader

PERKS: Modern open plan office, monthly profit share bonus scheme, holiday buy-back scheme, company sick pay, free onsite parking, Perks at Work scheme, unlimited 'tuck shop' snacks, free lunch every Friday, charity dress down day every Friday, cycle to Work scheme, complementary Birthday vouchers, subsidised workplace massage, eye vouchers, employee assistance programme (EAP), company social and corporate events

COMPANY: Manufacturing

CONTRACT: Permanent

HOURS: Monday - Friday, 8am - 5pm

START: ASAP

PAY RATE: Up to -36,000

LOCATION: Poole

ABOUT THE ROLE:

• Manage Sales Shared Services Customer Experience Associates, ensuring excellent customer service via phone and email.
• Handle customer queries using appropriate communication styles.
• Respond promptly while maintaining a positive, needs-focused approach.
• Accurately document interactions, track progress, and manage accounts.
• Proactively identify opportunities to maximise sales and revenue.
• Process orders via web, email, and customer portal.
• Accurately enter data into ERP and related systems.
• Record all order processing activity and queries in the company CRM.
• Maintain accurate, up-to-date records using strong IT skills.
• Manage multiple projects, timelines, and stakeholders.
• Ensure clear communication, accountability, and timely delivery in line with business processes.
• Set up new logos, kitted codes, and consignments with accuracy.
• Use systems to maintain up-to-date and compliant records.
• Liaise with suppliers, customers, and internal teams to ensure timely approvals.
• Manage consignment setup, amendments, and closures.
• Ensure all documentation is accurate and systems are maintained.
• Produce accurate commercial invoices using OGL Profit Plus, Excel, and Word.
• Record all invoice data within CRM.

Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team - (phone number removed) or email your CV to (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.