Job Details

Director of Customer Successandnbsp;

andnbsp;Strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA.andnbsp; Led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact,
andbull;Stakeholderandnbsp; and boardroom discussing forecasts and expansion strategy as you are refine a playbook or support a complex enterprise customer conversation,

Leadership style grounded in data, commercial judgement, and genuine customer empathy.,
Challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments.

Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value,

andbull; Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance,
andbull; Act as the regional voice of the customer, influencing product direction and go-to-market priorities,
andbull; Use data-driven insights to continuously improve team effectiveness and customer outcomes,
andbull; Inspire resilience and adaptability within your team, guiding them to deliver high-quality
andbull; Lead and develop the EMEA Customer Success organisation, mentoring leaders and building a culture of accountability, ownership, and performance,
andbull; Deliver against regional retention and expansion targets, ensuring predictable and sustainable growth,andbull; Refine and execute a Customer Success strategy aligned to global vision and regional objectives,
andbull; Own risk identification, mitigation strategies, and forecasting for the EMEA CS function,
andbull; Monitor customer health and key success metrics, providing clear reporting and insights to senior leadership,
andbull; Partner closely with Customer Experience teams (Onboarding andamp; Implementation, Support, Customer Operations) to create a seamless end-to-end customer journey,