Job Details

Full-Time-|-Temp-to-Perm-

Salary:12.71-per-hour

Location:-Milton-Keynes,office-based

Job-title:-E-commerce-Customer-Service-andamp;-Administrator

Our-client-is-a-successful-and-growing-multi-channel-e-commerce-business-selling-across-Amazon,-eBay,-TikTok-Shop,-OnBuy,-Temu-and-EKM.-They-are-seeking-a-reliable-and-organised-E-commerce-Customer-Service-andamp;-Marketplace-Administrator-to-join-their-team.

This-varied-role-combines-customer-service,-order-support-and-product-administration.-It-is-ideal-for-someone-who-enjoys-helping-customers-while-also-carrying-out-detailed,-accuracy-focused-administrative-work.

The-Role-as-a-E-commerce-Customer-Service-andamp;-Administrator

• Respond-to-customer-emails-and-marketplace-messages-in-a-professional-and-timely-manner.
• Answer-incoming-telephone-calls-and-handle-customer-enquiries.
• Maintain-a-helpful,-friendly-and-professional-approach-in-all-communications.

Order-Support-andamp;-Issue-Resolution

• Track-customer-orders-and-monitor-parcel-movements.
• Liaise-with-couriers-and-suppliers-to-resolve-delivery-issues.
• Investigate-customer-concerns-and-ensure-issues-are-followed-through-to-resolution.
• Keep-customers-informed-throughout-the-process.

Product-Listings-andamp;-Administration

• Create-and-maintain-product-listings-across-internal-systems-and-online-marketplaces.
• Ensure-product-information-is-accurate-and-compliant-with-marketplace-requirements.
• Maintain-high-standards-of-data-accuracy-and-consistency.
• Support-product-compliance-requirements,-including-safety-and-labelling-information.

Essential-Requirements-for-the-Ecommerce-Customer-Service-andamp;-Administrator-role

• Excellent-spoken-and-written-English.
• Strong-customer-service-and-communication-skills.
• Good-IT-skills-and-confidence-working-across-multiple-systems.
• High-attention-to-detail-and-accuracy.
• Strong-organisational-skills-and-ability-to-manage-varied-workloads.
• Reliable-with-excellent-attendance-and-timekeeping.

Desirable

• Previous-e-commerce-or-online-retail-experience.
• Experience-using-order-management-or-inventory-systems.
• Familiarity-with-Amazon,-eBay,-TikTok-Shop,-OnBuy,-Temu-or-EKM.
• Experience-dealing-with-courier-networks-such-as-Royal-Mail,-DPD-and-Evri.

What's-on-Offer-for-the-E-commerce-Customer-Service-andamp;-Administrator-applicant:

• Full-time-position-with-a-growing-e-commerce-business.
• Varied-and-interesting-role-combining-customer-service-and-administration.
• Opportunity-to-secure-a-permanent-position-following-a-successful-3-month-temp-to-perm-trial-period.
• Supportive-officebased-working-environment

Apply-now-and-start-your-role-as-a-Ecommerce-Customer-Service-andamp;-Administrator!