Field Service Team Lead
Job Description
We're recruiting on behalf of aandnbsp;specialist engineering organisationandnbsp;operating within theandnbsp;maritime and defence sector, seeking an experiencedandnbsp;Field Service Team Leadandnbsp;to head up a customer-facing field service function.
This is a hands-on leadership role, responsible for managing a team that delivers engineering support, installation and maintenance activities across the full product lifecycle at customer sites in the UK and overseas.
andnbsp;
The Role
As Field Service Team Lead, you'll lead and coordinate field-based engineering activities, ensuring equipment is installed, tested, configured and supported in line with contractual, regulatory and safety requirements.
You'll work closely with project teams, customers and suppliers, planning and prioritising work, leading engineers in the field, and acting as a technical and operational escalation point when required.
andnbsp;
Key Responsibilities
Field Service Leadership
Why Apply?
This is a hands-on leadership role, responsible for managing a team that delivers engineering support, installation and maintenance activities across the full product lifecycle at customer sites in the UK and overseas.
andnbsp;
The Role
As Field Service Team Lead, you'll lead and coordinate field-based engineering activities, ensuring equipment is installed, tested, configured and supported in line with contractual, regulatory and safety requirements.
You'll work closely with project teams, customers and suppliers, planning and prioritising work, leading engineers in the field, and acting as a technical and operational escalation point when required.
andnbsp;
Key Responsibilities
Field Service Leadership
- Lead and manage the Field Service team, applying effective first-line management practices
- Plan, prioritise and coordinate field service activities in line with customer and project requirements
- Support the Project Manager with planning and delivery of engineering support activities
- Oversee and carry out installation and commissioning ("setting to work") activities in line with approved installation and test plans
- Support assembly and testing of equipment and cabling in accordance with quality procedures
- Lead and support routine maintenance activities, ensuring compliance with legal, quality and safety standards
- Assist with managing equipment obsolescence and long-term support considerations
- Act as a key interface with customers at designated sites, building strong working relationships
- Attend land and sea trials as required to support measurement, servicing and maintenance activities
- Liaise effectively with internal teams, suppliers and external stakeholders
- Ensure work is conducted in line with relevant legislation, regulatory requirements and defence safety standards
- Identify risks, assess hazards and ensure appropriate mitigation measures are documented and followed
- Produce and maintain technical and project documentation to required customer and regulatory standards
- Strong experience working withandnbsp;electrical and electronic systems, ideally within aandnbsp;maritime environment
- Proven experienceandnbsp;leading or supervising engineering teams, including extensive UK and international travel
- Experience working toandnbsp;defence safety and regulatory standards, including risk assessment and mitigation
- Ability to produce and maintain high-quality technical and project documentation
- Willingness to attend customer sites, including land and sea trials, as required
- Strong stakeholder management skills with the ability to build effective working relationships
- Knowledge ofandnbsp;acoustics
- Understanding ofandnbsp;computer networks
- Comfortable working inandnbsp;confined spaces
- Clear and confident communicator, both written and verbalQualifications andamp; Requirements
- Engineering qualification toandnbsp;HND level or higher
- Eligible to obtainandnbsp;UK security clearanceandnbsp;(SC or DV)
- Sole UK nationality
- Full UK driving licence
- Willingness to travel at short notice within the UK and internationally
- Computer literate
- Awesome Salary
- Based out of Portland
- Must be UK National from birth
- When not at site this is a hybrid role with 2/3 days week in office
- When at site all hotels/ subsistence, food and travel is paid for and and a andpound;50 daily working away from home allowance
- All overtime is paid for including any travel time
Why Apply?
- Leadership role with a high degree of responsibility and autonomy
- Opportunity to work onandnbsp;complex maritime and defence systems
- Varied role combining people leadership, hands-on engineering and customer engagement