Job Details

RSR is a public safety andamp; enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

We are currently recruiting for experienced customer service professional to work as a Force Resourcing Assistant on a full-time, long-term contract, based in central Birmingham.
The client operates a hybrid working policy.

The initial contract is until the end of 2026

The role is paying -13.96p per hour (PAYE)

The role will be situated within a Police Force, so applicants must be able to obtain national security vetting.

Role overview:

One of the key areas of responsibility within the department is the management of attendance and absence of all staff and officers via the Force wide Mytime Duty Management system. This system records expected duties and shifts worked by all officers and staff, any changes to these and any absence from these duties including annual leave and sickness. This opportunity lies within the Duty Management Delivery Team who have responsibility for supporting the force in managing Police Officers and Police Staff Members Annual Leave, TOIL, Rest Days, and shift patterns amongst other things.

Main Responsibilities:

* To assist in the provision of first class, multi-channel, customer focused services.
* To be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets). Be inquisitive and quickly fill gaps in knowledge.
* Work as part of a collaborative goal orientated team focused on achieving outcomes for customers - both in the relevant service delivery area and as one wider Shared Services and Enabling Services team
* Respond efficiently and effectively to customer requests for information or service via face to face, email, telephone or by letter. Ensuring that all transactions and services are delivered right first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.
* Ensuring the customer experience is at the centre of the services delivered.
* Actively promote the use of self service and new ways of working to customers.
* Actively participate in meetings and make a valued contribution

Knowledge/Experience:

* Experience of working in a transactional or customer service delivery environment and effectively dealing with customers.
* Good knowledge of what excellent service delivery looks and feels like.
* Experience of following set processes, procedures and policies.
* Experience of working to tight deadlines by being able to prioritise.


Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.