Head Of Income
Job Description
Marks Consulting Partners is currently looking for a Head of Income Collection to work with one of our Local Authority clients in London.
What the Job Will Be Doing
- Leading an intervention to significantly improve income collection across temporary accommodation and associated housing portfolios
- Providing strategic direction and leadership to income collection teams to improve performance and maximise rental income recovery
- Reviewing and strengthening income collection processes, procedures and operational practices to deliver rapid improvements in performance
- Supporting team leaders to implement new processes, embed cultural change and improve overall service delivery
- Working with internal teams and third-party suppliers to implement solutions that increase collection rates and reduce arrears
- Monitoring income performance, identifying trends and implementing effective recovery strategies
- Overseeing legal recovery processes and ensuring appropriate action is taken in relation to rent arrears and income recovery
- Aligning income collection processes across different housing services to ensure consistency and efficiency
- Working closely with senior stakeholders to address financial pressures related to temporary accommodation and housing income
- Supporting the delivery of cost savings and financial sustainability within the housing service through improved income recovery performance
What You Will Need
- Proven experience delivering a successful income collection service within housing, temporary accommodation or a similar environment
- Demonstrable experience implementing rapid interventions that lead to improved income recovery performance
- Strong knowledge of rent arrears management and income recovery processes
- Experience managing teams responsible for income collection and performance improvement
- Experience dealing with legal processes related to income recovery and arrears management
- Strong analytical skills with the ability to review financial performance data and implement effective solutions
- Excellent leadership and communication skills with the ability to influence stakeholders and drive service improvement
- A proactive and solutions-focused approach with the ability to operate effectively in a high-pressure environment