Job Details

Head of Operations

Stevenage; Office-based role, not remote or hybrid

Up to andpound;60,000 plus significant benefits package and bonusandnbsp;

About Meadfleet

We are a Multi Award Winning, land owning Open Space Management Company, with a legacy of community building and environmental stewardship since 1995. We manage a diverse portfolio of over 350 residential developments and serve more than 40,000 customers throughout England and Wales. We are recognised as an industry leader, setting best practice standards through a commitment to excellence.andnbsp;

Role Purpose

This is an office-based role and the most senior operational position. Responsible for orchestrating and leading our field-based team, you will ensure the successful delivery of our high standards and delight our customers.andnbsp;andnbsp;

Your department consists of -15 Field-based Managers whose roles are to pro-actively manage and improve our open spaces within their region. Your department plays the key role in delivering and improving high quality spaces through:andnbsp;

• Landscape presentation
• Contractor performanceandnbsp;
• Health and Safety complianceandnbsp;
• Customer service excellenceandnbsp;
• Ecological enhancement and nature recovery
• Amenity improvementsandnbsp;

We are seeking a skilled People Manager and Operational Leader to build on our success by driving continuous improvement and excellence across operational performance, customer experience, and environmental stewardship.andnbsp;andnbsp;

In your role you will also act as a key bridge between the Directors and Operations team, and by extension, subcontractors and customers.andnbsp;

Working closely with our Head of Policy, you will also be empowered to design, implement and iterate processes that deliver excellence and operational performance at a national scale. Some travel will be required as part of the role but is not expected to be frequent.

Key Responsibilities

Operational Leadership and Delivery:

• Take full accountability for operational excellence across all developments.
• Ensure standards, processes, and procedures are consistently applied across the portfolio.
• Oversee performance through structured reporting, inspections, and data analysis.
• Identify risks, issues, and non-conformities, ensuring swift resolution.

Implementation and Performance Management:

• Translate strategic decisions into clear, actionable plans.
• Monitor progress of initiatives, ensuring delivery is on time and to standard.
• Maintain oversight of actions and drive accountability across the team.
• Ensure consistency in service delivery nationwide.

Data, Reporting and Insight:

• Generate and analyse inspection data and operational reporting for accuracy and trends.
• Identify issues early and take corrective action.
• Maintain robust compliance records (e.g. tree and play area inspections).
• Provide clear, structured reporting to Directors.

Financial and Commercial Oversight:

• Review and approve non-routine operational expenditure.
• Ensure value for money and operational necessity.
• Monitor delivery performance against agreed timelines and expectations.

Contractor Performance Management:

• Oversee and develop subcontractor performance.
• Ensure service levels and quality standards are met.
• Resolve performance issues and manage escalations.
• Lead contractor replacement where required.

Health and Safety Compliance:

• Champion a strong health and safety culture.
• Ensure compliance across all developments.
• Monitor and escalate risks appropriately.
• Ensure timely resolution of safety issues.

Communication and Coordination:

• Promote a strong customer-focused culture.
• Champion customer satisfaction, recognising that visibility, accountability, and positive relationships with customers are fundamental.

Essential Skills and Experience:

• Proven experience in a senior operational management, delivery assurance, or leadership role with clear evidence of raising and achieving high standards during your tenure.andnbsp;
• Strong people and performance management with the ability to lead and inspire.
• Strong organisational skills with the ability to manage multiple priorities.
• A strong belief in, and commitment to, customer satisfaction and environmental stewardship.andnbsp;
• High attention to detail, with the ability to identify risks, inconsistencies, or performance issues and address them pro-actively.andnbsp;
• Strong understanding and effective use of operational reporting systems and performance data.andnbsp;
• Experience managing or overseeing subcontractors and external service providers.andnbsp;
• Clear, confident, and structured communication skills, suitable for working with senior leadership, field-based teams, contractors, and customers.
• Experience within the open-space management industry is not necessary, and we welcome applicants with the right skillset and ambition from a wide range of backgrounds.andnbsp;

Desired Skills and Experience:andnbsp;

• Experience operating in a small to medium sized business environment with a hands-on, pragmatic approach.andnbsp;
• Demonstrable experience managing geographically dispersed teams and leading in a remote-working environment.andnbsp;
• Good working knowledge of health and safety compliance within operational environments.andnbsp;

Why Join Meadfleet:

• Generous package including salary and bonus schemeandnbsp;andnbsp;
• Annual Leave: 25 days + bank holidaysandnbsp;
• Top Tier Pension: 10% employer contribution (non-contributory)andnbsp;
• Comprehensive Health and Protection: Private medical cover and death in service benefit
• Modern, air-conditioned office, with on-site parking

If you wish to learn more about this role, please send your CV and personalised Covering Letter to obtain a full job specification.andnbsp;