Helpdesk Coordinator
Job Description
Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds.
Hours andndash; Wednesday, Thursday, Friday andndash; 08:30 andndash; 17:00 (30-minute break)
The successful candidate will assist in managing and coordinating the reactive repair requirements for our clientsandrsquo; properties.
Key Responsibilities/Accountabilities
- To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email
- Log all reported Issues onto our in-house Fix Flo system
- Manage both reactive and planned works through to completion ensuring they are delivered with our set KPIandrsquo;s
- Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard
- Chase above where needed to ensure they meet our issued KPIandrsquo;s
- Work with finance team to ensure matchup between Issue References and POandrsquo;s
- Assist to manage awarded project works from instruction to practical completion
- Ensuring complaints are escalated to the appropriate manager
- Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements
- First point of contact for third party vendors regarding operational issues
Key Skills
- Excellent customer service skills
- Experience within a busy helpdesk/customer service/call centre environment
- Excellent Microsoft Office skills