Job Details

Good Afternoon,

I am currently representing Westminster Council, who are offering an initial temporary contract for a period of 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Homelessness Complaints andamp; Enquires Officer this role will be: SW1E6QP Hybrid

The right candidate will:

• Manage and respond to complaints and enquiries relating to homelessness services
• Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation
• Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies
• Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
• Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact
• Accurately record all case activity and outcomes within case management systems and relevant spreadsheets

We require the following:

• Proven experience in complaint handling (mandatory)
• Experience handling complaints relating to homelessness services (mandatory)
• Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,