Job Details

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London.

What the Job Will be doing

• Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised
• Monitoring rent accounts and taking early intervention action to prevent arrears from escalating
• Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt
• Negotiating realistic repayment arrangements and monitoring ongoing compliance
• Preparing and progressing arrears cases for legal action where appropriate
• Managing garage rent accounts and associated arrears recovery activity
• Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits
• Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes
• Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions
• Conducting home visits and delivering a resident-focused service that promotes positive outcomes
• Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases
• Meeting income collection targets and contributing to service improvement initiatives
• Ensuring all activity complies with housing legislation, data protection requirements and organisational policies

What You Will Need

• Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment
• Experience managing a caseload and achieving collection targets
• Strong negotiation skills and experience agreeing repayment arrangements with residents
• Knowledge of Universal Credit, Housing Benefit and financial inclusion principles
• Understanding of tenancy sustainment and social housing practices
• Experience conducting home visits and managing challenging conversations
• Knowledge of legal remedies available for debt recovery
• Excellent customer service and communication skills
• Ability to work independently and manage competing priorities effectively