IT Support Engineer
Job Description
Senior Service Delivery Engineer / Snr IT support engineer,andnbsp;NE22, 4 days in office, 1 day working from home, Monday to Friday andpound;40-45k
andnbsp;andnbsp;
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer.andnbsp;andnbsp; The client is a global market leading company, and the job is based in the Newcastle area.
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The role includes:
We're looking for someone who can bring the following;
Location:andnbsp; Newcastle - Office 4 days a week and 1 day a week work from home.andnbsp;
Occasional travel ( maybe once a month)
andnbsp;
Salary:andnbsp; andnbsp;andpound;40,000 - andpound;45,000 depending on experience, excellent pension, healthcare and lots more
andnbsp;
Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.
andnbsp;andnbsp;
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer.andnbsp;andnbsp; The client is a global market leading company, and the job is based in the Newcastle area.
andnbsp;
The role includes:
- The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location
- Resolving 2nd andamp; 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/ P2) including co-ordination across global teams andamp; vendors
- Ensuring ITIL best practices.
We're looking for someone who can bring the following;
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure andamp; desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem andamp; change management.
- Leading or mentoring team members.
Location:andnbsp; Newcastle - Office 4 days a week and 1 day a week work from home.andnbsp;
Occasional travel ( maybe once a month)
andnbsp;
Salary:andnbsp; andnbsp;andpound;40,000 - andpound;45,000 depending on experience, excellent pension, healthcare and lots more
andnbsp;
Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.