IT Support Technician
Job Description
Our client is a well-established local organisation in Poole, the business delivers specialist products and services to a diverse customer base across multiple sectors and relies on robust, modern IT systems to support its operations.
This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement. The successful candidate will become part of a small, professional IT team supporting users across the business.
You will act as a key point of contact for internal IT support, ensuring systems run smoothly and users receive timely assistance, the position is office based Monday to Friday paying up to -30,000pa DOE.
Duties for the Successful IT Support Technician
This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement. The successful candidate will become part of a small, professional IT team supporting users across the business.
You will act as a key point of contact for internal IT support, ensuring systems run smoothly and users receive timely assistance, the position is office based Monday to Friday paying up to -30,000pa DOE.
Duties for the Successful IT Support Technician
- Providing day-to-day technical support to staff
- Troubleshooting hardware, software, and connectivity issues
- Setting up new equipment and user accounts
- Maintaining systems through updates and preventative maintenance
- Supporting telephony and business applications
- Managing and resolving support tickets
- Assisting with IT projects, upgrades, and improvements
- Proven experience in an IT support or service desk role, or relevant IT qualifications
- Strong hands-on skills in diagnosing and repairing hardware issues
- Solid knowledge of Microsoft Windows desktop environments, Windows Server, and Microsoft Office
- Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting)
- Familiarity with business systems such as CRM, ERP, or IT service management platforms
- Highly organised with strong attention to detail and a logical mindset
- Additional holidays for life events-
- Holiday buy and sell scheme-
- Maternity pay-
- Free parking-
- Free eye test
- Health and wellbeing scheme-