Lead Desktop Support Analyst - Bradford onsite - £40 -50k
Job Description
Lead Desktop Support Analyst (West Yorkshire)
Salary: andpound;45,000 - 50,000
Working pattern: Full time on site, 5 days per week
Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. Youandrsquo;ll help set standards, coach others, and improve the consistency and quality of end user support.
What youandrsquo;ll be doing
Salary: andpound;45,000 - 50,000
Working pattern: Full time on site, 5 days per week
Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. Youandrsquo;ll help set standards, coach others, and improve the consistency and quality of end user support.
What youandrsquo;ll be doing
- Leading day to day ticket flow, prioritisation, and service performance against SLAs
- Acting as escalation for complex desktop, laptop, and user services issues
- Coaching and supporting other analysts, improving knowledge sharing and ways of working
- Improving processes, documentation, and standard operating procedures
- Coordinating IMAC activity, device lifecycle work, and site support requirements
- Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence
- Strong hands on EUC and desktop support experience in a structured support environment
- Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory
- Experience with SCCM and or Intune and a solid approach to device management
- Confidence leading by example, coordinating workloads, and supporting team development
- Strong stakeholder skills, able to explain issues clearly and manage expectations