Job Details

Job Title:Network Engineer

Location:andnbsp;Northwest

Salary:andnbsp;Competitve

Type:andnbsp;Permanent

Sector:andnbsp;Public Sector

We are looking to recruit a highly service focused 2nd line technical support engineer to provide remote and occasional on-site support for customersandrsquo; network infrastructure.

Therefore the successful candidate will need to be based remotely in Northern England.

The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. In-depth knowledge and hands-on experience in supporting, maintaining, and managing a range of network technologies, including Cisco and Aruba switches, wireless controllers, firewalls, and access points.andnbsp;andnbsp;

andnbsp;

Responsible for:andnbsp;

• 2ndandnbsp;andnbsp;line technical support of LAN, WAN, Wi-Fi and Security networks.
• Fault finding through to resolution and customer satisfaction.
• Producing documentation, reports and diagrams plus record keeping.
• Technical installation, testing and support delivering data services.
• Experience in an ITSM toolset essential
• Service Desk support following ITIL processes.
• Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4.
• May require overtime when required for out-of-hours/project activity.
• Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.
• Ideally located in the North West as must be able to attend customer site in Liverpool at least once a month .

Qualifications

To succeed in the role, the following skills and attributes are key:andnbsp;

• Excellent customer service skills, including written and oral communication.
• Proven experience in a Networking/IT environment.
• Ability to work alone andamp; within aandnbsp;teamandnbsp;to provide the most effective method of service delivery.
• Pride in themselves and their work.
• Highly organized to meet strict deadlines and SLAandrsquo;s.
• Analytical and detail conscious.

andnbsp;

Qualified to:

• IT degree level or similar IT qualification is essential.
• Cisco CCNA certification (essential)
• Cisco CCNP certification (desirable)

We offer a competitive remuneration package reflective of the candidateandrsquo;s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

• Generous holiday entitlement
• Contributory pension scheme
• Healthcare and wellbeing programmes
• Professional development and training opportunities
• Flexible working arrangements subject to business needs
• Employee assistance programmes

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK

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