Job Details

Operations Administrator, SE London

Temporary, andpound;(phone number removed)ph, 4-5 months

Luxury residential property company require a highly motivated Operations Administrator to help deliver an outstanding living experience for the residents and keep the building running smoothly.

Youandrsquo;ll be the heartbeat of the building. From supporting residents and suppliers to coordinating events, ensuring compliance, and upholding the brand standards so your communication,

Duties

• Create a warm, helpful, customer-centric environment for residents.
• Deliver excellent service that drives customer satisfaction.
• Act as first line support for resident queries, complaints, and code of conduct issues.
• Host resident events and help build a vibrant community.
• Support leasing and marketing activitiesandmdash;including conducting viewings.
• Monitor maintenance and ensure standards are met across all spaces.
• Manage office supplies and keeping accurate updates on the system.
• Support arrears management and bad debt processes.
• Follow and improve operational procedures.
• Contribute ideas and energy to team meetings and the broader company culture.
• Provide occasional out-of-hours support where needed.
• Ensure health andamp; safety standards are always met.
• Ensure compliance with all contracts and service agreements.
• Produce accurate data and reports for weekly, monthly and quarterly reviews.
• Maintain building management systems and statutory testing records.
• Support internal audit processes.

Required

• Experience in a customer service role ideally within Real Estate, Hotels, PBSA, BTR
• Excellent written and verbal communication skills
• High attention to detail and strong relationship-building skills
• Proactive, positive, andldquo;can-doandrdquo; attitude
• Strong team player who enjoys supporting others
• Ability to plan, prioritise and thrive in a fast-paced environment.
• Professional, friendly manner with absolute confidentiality
• Proficiency in Microsoft Office
• Ability to work occasional Saturdays/public holidays and support out-of-hours issues.
• Familiarity with systems such as Yardi, Oracle or StarRez would be of benefit.andnbsp; andnbsp;

If the above sounds like you, then apply now for immediate consideration!

(ritzrecempbus)