Job Details

Resident Liaison Officer - Basildon- Planned Maintenanceandnbsp;

Salary: Up to andpound;33k + package

Location:andnbsp;Basildon

Job Type:andnbsp;Permanentandnbsp;

Fortus Recruitment Group is a leading recruitment agency specialising in the repairs andamp; maintenance industry. We are currently working with a well-established client who is seeking a skilledandnbsp;Resident Liaison Officerandnbsp;to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices.

Key Responsibilities:

• Appointment Booking:andnbsp;Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.

  andnbsp;

• Condition Surveys:andnbsp;Conduct surveys to assess property conditions prior to and post-work.

  andnbsp;

• Resident Support:andnbsp;Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.

  andnbsp;

• Collaboration:andnbsp;Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.

  andnbsp;

• Relationship Building:andnbsp;Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.

  andnbsp;

Key Skills andamp; Experience:

• Proven experience as aandnbsp;Resident Liaison Officer, ideally within planned maintenance or similar projects.

  andnbsp;

• Excellentandnbsp;communication skillsandnbsp;(both written and verbal) with the ability to interact effectively with residents and contractors.

  andnbsp;

• Strong IT skills to manage scheduling, reporting, and communication.

  andnbsp;

• A proactive and customer-focused approach to problem-solving.

  andnbsp;

• Ability to work well within a team and manage multiple tasks simultaneously

  andnbsp;

If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporaryandnbsp;workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitmentandnbsp;is an equal opportunities employer.