Job Details

Resident Liaison Officer - Fire Safety Project
Location: Surrey (Site Based)
Contract: Initial 12-Month Contract
Salary: -22.00 - -24.00phr umbrella

I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey.

This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works.

Key Responsibilities:

• Act as the main point of contact for residents throughout the project
• Provide clear and regular communication regarding planned fire safety works
• Arrange access appointments and manage resident queries or concerns
• Support vulnerable residents and ensure minimal disruption during works
• Maintain accurate records, reports, and resident communications
• Liaise closely with site teams, contractors, and council representatives
• Ensure a high standard of customer care is maintained at all times
• Complaints handling

Requirements:

• Previous experience as a Resident Liaison Officer within social housing, construction, or planned works
• Experience working on fire safety projects is highly desirable
• Strong communication and interpersonal skills
• Ability to manage challenging situations professionally and empathetically
• Full UK Driving Licence
• Own vehicle essential

This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.