Job Details

Senior Account Manager

Permanent Full-Time Basingstoke (Hybrid andndash; 3 days onsite, 2 from home)

Commission Car Allowance Private Healthcare 4x Life Assurance

About the Company

Join one of the UKandrsquo;s leading Electronics Manufacturing Services (EMS) providers, specialising in PCBA manufacturing, supply chain solutions, and specialist electronic components. Serving a diverse mix of industries, the company delivers high-quality, reliable, and cost-effective manufacturing and supply chain services that help customers bring technology to life.

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Role Overview

As a Senior Account Manager, you will take ownership of a key customer portfolio, identifying opportunities for growth while ensuring exceptional levels of service. Youandrsquo;ll be the primary point of contact for your accounts, building long-term relationships, aligning internal teams, and ensuring flawless execution of projects from quotation through to delivery.

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Key Responsibilities

• Act as the main point of contact for your assigned customer base.
• Build strong, long-term relationships that support sustained business growth.
• Ensure customer requirements and technical expectations are communicated clearly across internal teams.
• Conduct regular meetingsandmdash;on-site and virtualandmdash;to review performance, address ongoing projects and identify new opportunities.
• Identify and nurture new sales opportunities within existing accounts.
• Collaborate with the external sales team to attract new customers.
• Support strategy development for account expansion and increased revenue.
• Lead pricing discussions, contract renewals, and proposal creation.
• Work closely with engineering, procurement, and production teams to ensure seamless delivery of customer projects.
• Track order progress, monitor timelines, and resolve any issues promptly.
• Assist customers with technical enquiries, involving internal specialists when needed.
• Stay informed about market developments, competitor activity, and evolving customer needs.
• Represent the business at trade shows, industry events, and networking opportunities.
• Maintain accurate records of customer communication, project updates, and sales activity in the CRM system.
• Provide management with regular reports, forecasts, and insights on account performance.

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Key Skills andamp; Experience

• Technical understanding of electronics, PCBA, or manufacturing processes.
• Proven experience in account management and customer growth.
• Excellent relationship-building skills across both technical and commercial stakeholders.
• Strong negotiation and contract management abilities.
• Results-driven mindset with a focus on customer satisfaction and revenue.
• Willingness to travel throughout the South of England to meet customers (as and when required).

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Thank you for your application. Due to the volume of applications, we receive, unfortunately weandnbsp;are not able toandnbsp;respond to every application personally, therefore, if you have not heard back from us within 5 working days, please assume your application has been unsuccessful. To see our other available vacancies please visit our website.andnbsp;

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