Job Details

The Role at a Glance:

Senior IT Support Engineer
Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey andamp; West London
andpound;38,000 - andpound;40,000andnbsp;
Plus Benefits inc. andnbsp;20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance

About Us

Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy.

The Opportunity

We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office.

This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments.

What We Are Looking For

You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel.

All successful candidates will be required to pass an Enhanced DBS check.

We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded.

Required Technical Skills

andbull;andnbsp;andnbsp;andnbsp;andnbsp;Windows Server 2019, 2022 and 2025
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Mobile device management, including Microsoft Intune and Endpoint Manager
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Active Directory, Group Policy and hybrid identity
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Hyper V and VMware virtualisation
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Windows, macOS and iPadOS desktop and device support
andbull;andnbsp;andnbsp;andnbsp;andnbsp;DNS and DHCP
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Networking fundamentals: firewalls, routing, NAT, VLANs and switching
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Wi Fi technologies, including UniFi or equivalent enterprise platforms
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Firewall management, ideally SonicWall or similar
andbull;andnbsp;andnbsp;andnbsp;andnbsp;VPN technologies, including SSL and site to site
andbull;andnbsp;andnbsp;andnbsp;andnbsp;PC and laptop hardware diagnostics and build

Desirable Skills

andbull;andnbsp;andnbsp;andnbsp;andnbsp;Jamf Pro or Jamf School for Apple device management
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Microsoft Azure infrastructure and administration
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Apple Business Manager and Apple School Manager
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Google Workspace and Chrome device management
andbull;andnbsp;andnbsp;andnbsp;andnbsp;DNS filtering platforms such as DNSFilter or Cisco Umbrella
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Cyber Essentials and Cyber Essentials Plus experience
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Safeguarding technologies used in education, such as Senso or Classroom Cloud
andbull;andnbsp;andnbsp;andnbsp;andnbsp;VoIP and cloud telephony platforms

Qualifications

Any of the following would be an advantage:

andbull;andnbsp;andnbsp;andnbsp;andnbsp;Degree level IT qualification or equivalent demonstrable industry experience
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator orandnbsp;
Identity and Access Administrator
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104)
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Jamf Certified Associate or Jamf Certified Tech
andbull;andnbsp;andnbsp;andnbsp;andnbsp;CompTIA Network+ or Security+

General Requirements

andbull;andnbsp;andnbsp;andnbsp;andnbsp;Two or more years in a client facing, hands on technical role
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Excellent verbal and written communication skills
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Positive, can do attitude with the confidence to engage stakeholders at all levels
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Genuine passion for IT and technology
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Five or more GCSEs including English
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Smart, professional appearance

The Package

andbull;andnbsp;andnbsp;andnbsp;andnbsp;andpound;38,000 to andpound;40,000 per annum, depending on experience
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Contributory pension scheme
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Generous mileage allowance for business travel
andbull;andnbsp;andnbsp;andnbsp;andnbsp;20 days annual leave plus UK public holidays
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Your birthday off as an additional day of leave
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Ongoing training and certification support
andbull;andnbsp;andnbsp;andnbsp;andnbsp;Friendly, collaborative team environment

Apply today and be part of a team using technology to drive real-world sustainability impact.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy andamp; Notice on their website for further details.
andnbsp;