Job Details

Service Manager

Grantham

andpound;50,000 to andpound;55,000 + Company Vehicle + Benefits

NEOS Engineering are currently working with a growing and well-respected machinery dealer who are looking to appoint an experienced Service Manager to lead their aftersales and engineering function.

This is a fantastic opportunity for a driven Service Manager who understands heavy plant machinery and thrives in a fast-paced operational environment.

The Role

As Service Manager, you will be responsible for overseeing the full service operation including workshop and field engineers.

Your responsibilities will include:

• Managing and developing a team of service engineers
• Overseeing workshop and field service scheduling
• Ensuring high levels of customer service and SLA delivery
• Driving service revenue, profitability and utilisation
• Managing warranty processes and technical support
• Maintaining high standards of health andamp; safety and compliance
• Working closely with parts and sales departments to ensure seamless customer support

The Candidate

We are looking for someone who:

• Has strong experience within heavy plant / construction machinery
• Has previously managed workshop and/or field service teams
• Is commercially aware and understands service Pandamp;L performance
• Has strong organisational and leadership skills
• Is confident dealing with customers and resolving technical issues
• Comes from a mechanical and/or electrical engineering background

Whatandrsquo;s on Offer

• andpound;55,000 basic salary
• Company vehicle
• Long-term opportunity with a growing dealer
• Senior leadership role with autonomy
• Supportive and forward-thinking business

This is an excellent opportunity for an experienced Service Manager looking to take ownership of a growing service department within a reputable machinery business.