Job Details

Weandnbsp;areandnbsp;recruitingandnbsp;forandnbsp;ourandnbsp;ITandnbsp;clientandnbsp;thatandnbsp;areandnbsp;lookingandnbsp;forandnbsp;someoneandnbsp;toandnbsp;assistandnbsp;theirandnbsp;customerandnbsp;withandnbsp;ITandnbsp;queries,andnbsp;soandnbsp;ifandnbsp;youandnbsp;likeandnbsp;workingandnbsp;withandnbsp;computersandnbsp;andandnbsp;enjoyandnbsp;helpingandnbsp;peopleandnbsp;thisandnbsp;roleandnbsp;willandnbsp;beandnbsp;ideal.andnbsp; This is a fantastic opportunity for someone starting out in their IT career or possibly already working in a 1st line IT help desk support type role and want to join a company where they feelandnbsp;truly valued.andnbsp; Our client offer a competitive salary lots of company benefits and ongoing training and development.

Theandnbsp;clientandnbsp;isandnbsp;basedandnbsp;justandnbsp;outsideandnbsp;ofandnbsp;Peterboroughandnbsp;towardsandnbsp;Stamfordandnbsp;soandnbsp;youandnbsp;willandnbsp;needandnbsp;to

drive.andnbsp;

THEandnbsp;OPPORTUNITY

Theandnbsp;Technicalandnbsp;Supportandnbsp;Agentsandnbsp;workandnbsp;directlyandnbsp;withandnbsp;theirandnbsp;customersandnbsp;toandnbsp;educateandnbsp;themandnbsp;onandnbsp;features,andnbsp;diagnoseandnbsp;issuesandnbsp;andandnbsp;carryandnbsp;outandnbsp;remoteandnbsp;remedialandnbsp;workandnbsp;toandnbsp;ourandnbsp;software.andnbsp;Day-to-day,andnbsp;theyandnbsp;workandnbsp;withandnbsp;Linuxandnbsp;(Debian)andnbsp;andandnbsp;MySQLandnbsp;andandnbsp;thisandnbsp;isandnbsp;aandnbsp;greatandnbsp;opportunityandnbsp;forandnbsp;thoseandnbsp;withandnbsp;skillsandnbsp;orandnbsp;anandnbsp;interestandnbsp;inandnbsp;theseandnbsp;areas.andnbsp;Everyandnbsp;memberandnbsp;ofandnbsp;theandnbsp;supportandnbsp;teamandnbsp;alsoandnbsp;receivesandnbsp;directandnbsp;supportandnbsp;fromandnbsp;theirandnbsp;colleagues,andnbsp;supervisorsandnbsp;andandnbsp;management,andnbsp;soandnbsp;aandnbsp;problemandnbsp;forandnbsp;youandnbsp;canandnbsp;beandnbsp;solvedandnbsp;byandnbsp;all.andnbsp;Theyandnbsp;areandnbsp;alsoandnbsp;passionateandnbsp;aboutandnbsp;trainingandnbsp;andandnbsp;skillandnbsp;development,andnbsp;soandnbsp;anandnbsp;advancedandnbsp;knowledgeandnbsp;ofandnbsp;theseandnbsp;platformsandnbsp;isnandrsquo;tandnbsp;requiredandnbsp;fromandnbsp;dayandnbsp;one.

WHATandnbsp;YOUandrsquo;LLandnbsp;BEandnbsp;DOINGandnbsp;

• Understandingandnbsp;theandnbsp;operationandnbsp;ofandnbsp;ourandnbsp;bespokeandnbsp;softwareandnbsp;systems,andnbsp;theandnbsp;hardwareandnbsp;andandnbsp;softwareandnbsp;forandnbsp;theandnbsp;bothandnbsp;applications,andnbsp;andandnbsp;toandnbsp;seekandnbsp;waysandnbsp;toandnbsp;improveandnbsp;theandnbsp;reliabilityandnbsp;andandnbsp;performanceandnbsp;ofandnbsp;theandnbsp;systems.
• Takeandnbsp;customerandnbsp;callsandnbsp;andandnbsp;attemptandnbsp;toandnbsp;resolveandnbsp;theandnbsp;customerandrsquo;sandnbsp;enquiryandnbsp;orandnbsp;issueandnbsp;byandnbsp;remotelyandnbsp;connectingandnbsp;toandnbsp;customerandnbsp;sites.
• Telephoneandnbsp;customersandnbsp;andandnbsp;talkandnbsp;throughandnbsp;certainandnbsp;functions,andnbsp;andandnbsp;explainandnbsp;theandnbsp;causesandnbsp;andandnbsp;solutionsandnbsp;toandnbsp;theandnbsp;problems.
• Participateandnbsp;inandnbsp;theandnbsp;outandnbsp;ofandnbsp;hoursandnbsp;supportandnbsp;rotaandnbsp;(thisandnbsp;couldandnbsp;amountandnbsp;toandnbsp;1andnbsp;weekandnbsp;inandnbsp;8)
• Escalateandnbsp;issuesandnbsp;toandnbsp;yourandnbsp;lineandnbsp;managerandnbsp;asandnbsp;appropriateandnbsp;(andandnbsp;accordingandnbsp;toandnbsp;procedure)
• Maintainandnbsp;aandnbsp;highandnbsp;levelandnbsp;ofandnbsp;callandnbsp;loggingandnbsp;issueandnbsp;qualityandnbsp;(ensuringandnbsp;othersandnbsp;canandnbsp;followandnbsp;yourandnbsp;work)
• Liaiseandnbsp;withandnbsp;customersandnbsp;professionallyandnbsp;atandnbsp;allandnbsp;times
• Participateandnbsp;inandnbsp;ongoingandnbsp;trainingandnbsp;asandnbsp;systemsandnbsp;evolveandnbsp;andandnbsp;newandnbsp;featuresandnbsp;orandnbsp;functionalityandnbsp;isandnbsp;built
• Ensureandnbsp;theandnbsp;workingandnbsp;environmentandnbsp;isandnbsp;keptandnbsp;tidyandnbsp;andandnbsp;professionalandnbsp;atandnbsp;allandnbsp;times
• Ensureandnbsp;thatandnbsp;yourandnbsp;ownandnbsp;technicalandnbsp;knowledgeandnbsp;isandnbsp;keptandnbsp;upandnbsp;toandnbsp;date

YOUandnbsp;SHOULDandnbsp;APPLYandnbsp;IF:

• Youandnbsp;haveandnbsp;demonstrableandnbsp;organisationandnbsp;skills,andnbsp;includingandnbsp;timeandnbsp;management,andnbsp;prioritisationandnbsp;ofandnbsp;tasks,andnbsp;andandnbsp;self-motivation
• Youandnbsp;areandnbsp;professionalandnbsp;inandnbsp;manner,andnbsp;approach,andnbsp;appearanceandnbsp;andandnbsp;confidence
• Youandnbsp;areandnbsp;motivatedandnbsp;toandnbsp;learnandnbsp;andandnbsp;disseminateandnbsp;information.
• Youandnbsp;haveandnbsp;aandnbsp;strongandnbsp;workandnbsp;ethic.
• Youandnbsp;haveandnbsp;strongandnbsp;attentionandnbsp;toandnbsp;details
• Youandnbsp;areandnbsp;hard-workingandnbsp;andandnbsp;committed,andnbsp;withandnbsp;aandnbsp;senseandnbsp;ofandnbsp;humour

MINIMUMandnbsp;REQUIREMENTS:

• Excellentandnbsp;ITandnbsp;literacy,andnbsp;fastandnbsp;accurateandnbsp;keyboardandnbsp;skills
• Confidentandnbsp;andandnbsp;clearandnbsp;communicatorandnbsp;(verbal,andnbsp;writtenandnbsp;andandnbsp;listeningandnbsp;skills)

Provenandnbsp;trackandnbsp;recordandnbsp;inandnbsp;customerandnbsp;serviceandnbsp;andandnbsp;support