Job Details

1

Provisioning-Co-ordinator-Telecoms

Permanent,-Full-Time,-Part-Time,-Milton-Keynes,

Salary:24,00028,000-per-annum-(depending-on-experience)

Our-client-specialises-in-delivering-tailored-telecommunication-services-across-the-UK-to-clients-of-all-sizes.-Partnering-with-industry-leading-vendors,-they-prioritize-customer-service-by-simplifying-complex-telecom-concepts-and-providing-clear-solutions.-Their-offerings-include-connectivity,-cloud-services,-hosted-voice,-and-IT-support,-all-designed-to-address-client-challenges-and-deliver-optimal-value.

Role-Description

The day to day role, will-involve-contract-scrutiny,-customer-contact-and-ordering-services-as-specified-from-the-relevant-suppliers-via-CRM-system-within-agreed-SLAs.-The-role-will-also-involve-the-management-and-coordination-of-order-workloads,-progress-reports-and-service-updates-for-both-the-business-and-customers,-whilst-ensuring-the-customer-has-the-best-experience

The-role-will-involve:

• Order-management
• Testing-and-service-delivery
• Business-development
• Fault-resolution
• Account-set-up
• Tracking-orders
• Liaise-with-customers-and-suppliers
• Escalated-issue-handling
• Progress-reports

Key-skills-and-experience-needed-to-do-the-role:

• Strong-communicator-at-all-levels-(oral-and-written)
• Strong-organisational-skills
• Ability-to-multi-task
• Tact-and-diplomacy
• Good-telephone-manner
• Ability-to-meet-deadlines
• Aptitude-for-following/adhering-to-procedures
• Ability-to-understand-and-carry-out-detailed-instructions
• Having-worked-within-the-telecom-industry-is-essential.
• Minimum-GCSE-level-Maths-and-English
• Basic-skill-level-of-Microsoft-Word-and Excel

Essential Skills

Experience of working within Telecoms

Experience of-client/supplier liason and coordination