Job Details

Travel-Operations-and-Customer-Services-Manager

Base-Salary-to38,000-+-Benefits

Hybrid-Central-London

Our-client-is-a-B-Certified-travel-company-who-create-unforgettable-adventure-based-travel-experiences-designed-for-fundraising-challenges-for-both-individual-and-group-travel-to-worldwide-destinations.

They-are-now-recruiting-for-a-Travel-Operations-and-Customer-Services-Manager-to-join-the-team.

This-is-a-pivotal-role-with-the-Travel-Operations-and-Customer-Services-Manager-being-a-senior,-hands-on-role,-responsible-for-delivering-a-safe,-good-value-experience-for-their-trip-participants-from-booking-through-to-the-successful-completion-of-their-chosen-challenge.

This-involves-overseeing-the-pre-departure-experience-of-participants-as-well-as-the-management-and-booking-of-supplier-services-to-ensure-all-trips-are-run-safely-and-efficiently-for-all-participants.

To-be-considered,-candidates-must-have-senior-operations-and-customer-services-experience-gained-within-adventure-or-student-travel-with-an-understanding-of-group-travel-with-the-ability-to-manage-relationships-with-suppliers.

There-is-a-clear-pathway-for-the-right-candidate-to-progress-into-a-Senior-Operations-andamp;-Customer-Experience-Manager-role-and,-longer-term,-Head-of-Operations,-based-on-performance-and-commitment.

This-role-is-offered-on-a-hybrid-basis-Central-London

Travel-Operations-and-Customer-Services-Manager-Duties:

Maintaining-Trip-Date-Mapping-documents-to-ensure-all-trips-are-planned-efficiently,-liaising-with-sales-staff-to-ensure-departure-dates-are-optimised.

Administer-the-agreed-pre-departure-checks-process-for-all-Active-trips,-liaising-with-other-relevant-staff-to-ensure-participants-and-charity-partners-are-communicated-with-where-necessary.

Taking-responsibility-for-ensuring-that-trips-are-mapped-on-dates-with-the-best-value-flight-prices-and-choose-the-best-value-airlines-for-each-routing,-taking-flight-times,-layovers,-cost-per-person-and-contractual-terms-into-account.

Request,-negotiate-and-agree-trip-specific-quotes/contracts-with-airlines-as-early-as-possible,-ensuring-the-cost-per-travelling-participant-is-minimised.

Monitor-suppliers-performance-and-adherence-to-contractual-obligations-and-ensure-that-the-CEO-is-made-aware-of-issues-as-soon-as-possible-after-they-arise.

Travel-Operations-and-Customer-Services-Manager-Experience-Required:

Previous-operations-experience-within-adventure-or-student-based-travel

Experience-in-administering-group-travel-packages

Building-and-maintaining-professional-relationships-with-suppliers

Experience-dealing-with-customer-enquiries-and-complaints

Travel-Operations-and-Customer-Services-Manager-Salary-and-Benefits:

Base-Salary-to38,000-based-on-experience

23-days-annual-leave

Hybrid-Working

Career-progression

Travel-opportunities

Career-progression

Workplace-pension

To-apply-for-the-Travel-Operations-and-Customer-Services-Manager-role,-please-email-me-your-CV-a-member-of-the-team-will-be-in-contact-to-discuss-the-role-and-company